- Q. Who can access patient payments?
A. Patient Payment Portal is only viewable to patients.
- Q. Do my patients have to have their account number to use the feature?
A.Yes, patients can find their account number on their statements. This is so we can identify who the patient is and allocate payments directly to their account in billing.
- Q. Why is the balance shown in the Online Payment Platform different from what is on the statement?
A. The balance shown with Online Payments is the patient’s current balance in WebPT Billing. This includes any accrued charges or payments since the last statement was issued.
There is a scenario where the total balance may be different than the statement amount that the patient had received (due to more charges collected), so a warning notice is provided on the platform that calls out this difference. If a patient pays a certain amount and then revisits the site within 24 hours, WebPT will alert them that the total balance may need to be updated due to a recent payment.
- Q. Is the Online Payments Portal mobile friendly?
A. Yes, online payments can be completed on desktop or mobile devices.
- Q. Are you able to pay with 2 different credit cards?
A. Yes, but you must complete 2 separate transactions. The last 2 transactions will be listed on the online payment platform.
- Q. How long does it take for balances to be updated in the online payments system?
A. Normally it happens immediately.